ILUNION Hotels publishes the tourism sector’s First Innovation Report
A document outlining the eight key pillars of the company’s Innovation Strategy
June 12, 2024
ILUNION Hotels has published its “InnovACTION 2022–2023 Report,” the first of its kind in the tourism and hospitality industry. This landmark document summarizes the company’s innovation strategy, as well as its main achievements and projects. The goal of the report is to lead innovation in the tourism sector and inspire stakeholders to join in building a better, more inclusive world.The InnovACTION Report highlights eight key pillars: strategy, culture, methodology & processes, technology, competitive intelligence, communication, structure, and open ecosystem. These elements are essential for cultivating a culture of continuous innovation and addressing both current needs and future trends in the sector.
Through its 2023–2025 Innovation Master Plan, ILUNION Hotels has defined clear action lines to maintain its leadership through innovation, with a strong focus on good governance and social and environmental responsibility.
This report also includes the main innovation projects the company has developed over the past two years, from the implementation of sustainable technologies to the development of personalized guest experiences. This list of initiatives reflects ILUNION Hotels’ commitment to excellence and continuous improvement.
In a period marked by economic and social recovery after the challenges faced between 2020 and 2021, ILUNION Hotels has reinforced its commitment to innovation as a key strategic pillar, designed to overcome challenges and capitalize on opportunities within the sector.
Through “Innovation with Purpose,” the company has adopted an open and participatory innovation model, crucial for generating shared value and actively engaging all stakeholders, including employees, customers, suppliers, partners, investors, regulators, and society as a whole.
In this way, ILUNION Hotels has implemented innovative solutions that directly respond to the needs and expectations of its stakeholders.
About ILUNION Hotels
ILUNION Hotels currently operates 31 hotels across Spain’s main urban and holiday destinations.
Its model is a benchmark in universal accessibility, diversity, and the social and labor inclusion of people with disabilities in the tourism sector. Founded on a firm belief in real equal opportunity, it is the first hotel company globally to be fully certified in Universal Accessibility (UNE 170001-2) and to earn the EFQM 600+ Seal.
ILUNION Hotels offers guests unique, meaningful experiences, thanks to a one-of-a-kind team of over 1,800 professionals, of whom around 700 have disabilities and more than 200 belong to groups at risk of exclusion—a number that exceeds 70% in the company’s 14 Special Employment Centers.
