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Image shows the DEC Awards graphic.

Jose Angel Preciados, CEO of ILUNION Hotels, named best Customer Experience Manager at the DEC Awards

 
 

Jose Angel Preciados, CEO of ILUNION Hotels, named best Customer Experience Manager at the DEC Awards


June 9, 2024

As part of the prestigious DEC Awards, ILUNION Hotels CEO José Ángel Preciados was recognized as Best Customer Experience Manager.

This recognition highlights ILUNION Hotels’ outstanding work in implementing an innovative strategy focused on offering a transformative and personalized customer experience.

The company follows a unique model based on thorough listening, continuous monitoring, and in‑depth analysis of key indicators at every stage of the customer journey. In his remarks, Preciados emphasized: “At ILUNION Hotels, our goal is to personally identify the needs of each customer, ensuring that they choose our brand based on its purpose and become true ambassadors.”

Two people are standing on a stage with a large presentation screen in the background. One person is wearing a suit and holding an award, while the other is dressed in a white shirt and a colorful skirt. The screen partially displays the ILUNION Hotels logo.
José Ángel Preciados, CEO of ILUNION Hotels holding the DEC 2023 award.

Among the strategic pillars that have been key to this recognition are the creation of a 360° experience focused on a restaurant model aligned with the company’s values, a commitment to accessibility and sustainability, and the development of an inspiring customer ecosystem.These pillars reinforce ILUNION Hotels’ commitment to positioning itself as a leader in the Spanish hotel sector.

About ILUNION Hotels


ILUNION Hotels currently operates 31 hotels across Spain’s main urban and holiday destinations.

Its model is pioneering in universal accessibility, diversity, and the social and labor inclusion of people with disabilities within the tourism sector, stemming from a firm belief in genuine equal opportunity. It is the first hotel company fully certified in Universal Accessibility (UNE‑170001‑2) and holds the EFQM 600+ Seal. ILUNION Hotels delivers distinctive experiences thanks to a unique team of more than 1,800 professionals, around 700 of whom have disabilities and over 200 belong to groups facing barriers to employment—a figure that exceeds 70 % in the company’s 15 Special Employment Centers.