ILUNION Hotels reinforces its leadership in tourism with its 2025 Sustainability Report

June 29, 2026

ILUNION Hotels reinforces its positioning in sustainable and inclusive tourism following the presentation of its 2025 Sustainability Report, an exercise in transparency that highlights the main milestones of a key year for the company. In a context where the tourism sector is moving toward more responsible models, the hotel chain of the Grupo ILUNION, part of the Grupo Social ONCE, has achieved a record turnover of 214.35 million euros, an EBITDA of 51.8 million euros, and a profitability of 24.2 %. These results consolidate a model of purpose-driven tourism based on inclusion, accessibility, sustainability, and excellence.

The company closed the financial year with 32 hotels across 15 destinations in Spain, an occupancy rate of 82.4 %, and more than 2.8 million customers. In addition, it has allocated 19 million euros to the improvement of its assets, with investments focused on hotel sustainability, accessibility, technological innovation, and customer experience. This growth lays the foundation for its 2026-2029 Strategic Plan, aimed at reinforcing its social impact, operational efficiency, environmental commitment, and capacity for innovation within the tourism sector.

International recognition in excellence and innovation

In 2025, ILUNION Hotels established itself as a global benchmark in business excellence and hotel innovation by becoming the first hotel chain in the world to obtain the EFQM Global Award. Added to this recognition are the EFQM +700 seal and the ISO 56001 certification in innovation management, which endorse its continuous improvement model.

Likewise, the BREEAM certification across all its hotels, the global certification in Universal Accessibility, and its membership in the B Corp community reinforce its leadership in responsible and sustainable tourism, aligned with the highest international standards.

Escena al aire libre en un entorno natural con vegetación y una ladera difusa al fondo, iluminada por luz cálida de atardecer, donde dos personas aparecen suspendidas en pleno salto en primer plano, con los pies descalzos y las piernas flexionadas y extendidas en distintas posiciones, mientras una nube densa de polvo claro o harina estalla alrededor del cuerpo de la persona situada a la izquierda, dispersándose en partículas finas que se iluminan y crean un efecto dinámico y contrastado frente al fondo más oscuro, sin presencia de objetos adicionales ni texto visible.

Persona captada en el aire durante un salto en un entorno natural, con una ladera rocosa y vegetación verde desenfadada al fondo, iluminado por luz cálida de atardecer; el cuerpo aparece completamente suspendido con una pierna estirada hacia atrás y la otra flexionada, los pies descalzos visibles, mientras ambos brazos se elevan en diagonal creando una postura expansiva, y desde las manos y los alrededores del torso se libera un polvo claro que forma nubes suaves y dispersas que se expanden en el aire, con partículas finas que brillan por la luz y aportan un efecto dinámico y etéreo sobre el fondo más oscuro, sin presencia de texto ni otros objetos.

An inclusive tourism model centered on people

The ILUNION Hotels model places people at the heart of its strategy. In 2025, the company had a workforce of 2,000 professionals, of whom 57.3 % are people with disabilities or belong to groups at risk of labor exclusion, exceeding 70 % in its Special Employment Centers (CEE).

The company promotes talent management based on inclusion, professional development, and diversity. In this context, the role of the DEIB Coach stands out—an innovative position that reinforces active listening and promotes equitable work environments. As noted by Beatriz Miguel, Managing Director of ILUNION Hotels, “to grow is to generate real opportunities, boost talent, and have a positive impact on people’s lives.”

International expansion and responsible growth

ILUNION Hotels began a new phase of international expansion in 2025 with the addition of ILUNION Palmanova Mallorca and the signing of its first project in Portugal. This growth responds to a responsible expansion strategy that seeks to consolidate the company as an international benchmark in inclusive and sustainable tourism.

In the words of Elena Martín Cuesta, Director of Sustainability and Excellence at ILUNION Hotels, “we want to grow both inside and outside of Spain without losing the essence that makes us unique: keeping people at the center, bringing our purpose to new destinations, and proving that a responsible expansion can also be competitive.”

Sustainability and innovation: pillars of transformation

The commitment to environmental sustainability is reflected in the BREEAM certification of all its establishments, as well as in the implementation of energy efficiency measures, responsible water management, circular economy, and food waste reduction.

These initiatives are part of its decarbonization strategy, which sets clear objectives: reduce emissions by 20 % by 2027, 42 % by 2030, and achieve carbon neutrality by 2040.

Innovation establishes itself as a strategic pillar for ILUNION Hotels. The certification of its management system in accordance with the ISO 56001 standard and the development of BrillIAnt, its artificial intelligence strategy applied to tourism, drive improvements in customer experience, operational efficiency, and the company’s positive impact.

ILUNION Hotels, a benchmark in purpose-driven tourism

The 2025 Sustainability Report reflects the evolution of ILUNION Hotels as a benchmark in accessible, inclusive, and sustainable tourism. A model that proves profitability and social impact can go hand in hand, redefining the future of the tourism sector.